Contact Us

We'd love to hear from you! Whether you have a question about a product, need help with your order, or just want to say hello — our team at Shotiva is here to help.

📞 Get in Touch

• Phone / WhatsApp: +91 81606 06708
• Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM IST
• Response Time: We typically respond within 24–48 hours on business days

📍 Our Location

Shotiva
29-68, R C M Old Colony, Kondapalli
Vijayawada, Andhra Pradesh 521228
India

📦 Order & Shipping Inquiries

If you have a question about an existing order, please have your order number ready when you contact us. You can find your order number in your confirmation email.

For shipping updates, please allow up to 48 hours after dispatch for your tracking information to become active.

🔄 Returns & Exchanges

Not happy with your purchase? We're sorry to hear that and we want to make it right. Please contact us within 7 days of receiving your order and we'll work with you to find the best solution. Visit our Refund Policy page for full details.

💬 Frequently Asked Questions

Before reaching out, you may find your answer in our FAQ page. We've covered the most common questions about products, shipping, payments, and returns.

🌐 Connect With Us

We ship worldwide from Vijayawada, India and are proud to serve customers across the globe. Thank you for supporting handmade craftsmanship — we truly appreciate every order and every customer. 💜